Terms & Conditions

***All sales are final. Returns, Refunds, and Cancellations are not permitted, but may be accepted on a case-by-case basis. Please pay your invoice in a timely manner to ensure the products ordered are still in stock and available to be shipped to you upon receipt of payment.

*Payment Options are automatically saved in our system. We only have access to the last 4 digits of the card or account, as well as the expiration date & card type (MasterCard, Visa, etc.). You will be asked to confirm this information with each purchase if you’d like to utilize a saved payment option. To delete a payment option on file, please contact customer support at 207-669-8246 or support@tauntonbaysoapcompany.com.

 *We every effort to ship orders in a timely manner, but no longer guarantee orders will be shipped same day. Most orders will be shipped within 2 business days and arrive within 5-10 business days, so please place your order accordingly. USPS Priority does not come with a guaranteed delivery date, but is generally delivered within 2-5 business days. We have EXPEDITED SHIPPING available upon request, through phone order only when place BEFORE 12 pm EST Monday-Friday. Expedited shipping will give a money back guarantee if delivered later than expected delivery date and time, but is not guaranteed to be overnight. Most orders arrive within 1-2 business days, but can sometimes take 3-4 in more rural areas.

 *Discount Codes & Sales - All discount codes and sales must be entered in checkout (or mentioned if ordering by phone) prior to placing your order. No discount codes can be entered after an order has been placed and we do not offer retroactive sales.

 *Damaged Or Missing Items: Should any items in your order be missing or damaged, you are required to call the office at 207-669-8246 within 2 business days of delivery. To receive replacement for damaged or missing items, we require a picture of the products you received (package size and product name on each package must be clear) and a picture of the invoice for us to review and add to our records.

 *General Terms:  I authorize the company named on this web form to debit the bank account or credit card indicated in this web form, for the noted amount on today's date. This payment is for the goods and services noted on the web payment form. I understand that returns, refunds and cancellations are not permitted, however exceptions may be made on a case-by-case basis. I understand that because this is an electronic transaction, these funds may be withdrawn from my account as soon as the above noted transaction date. I agree that payments for billing schedules with common bill dates may be consolidated into a single payment. In the case of an ACH Transaction being rejected for Non Sufficient Funds (NSF) I understand that the company named on this web form may at its discretion attempt to process the charge again within 30 days. I acknowledge that the origination of ACH transactions to my account must comply with the provisions of U.S. law. I certify that I am an authorized user of this credit card or bank account, and that I will not dispute the payment with my Credit Card Company or Bank, so long as the transaction corresponds to the terms indicated in this web form.

 

**** By creating a new account with us. online or by phone, you authorize us to add basic information - like first name, last name, birthday (if available) and email address - to our customer email newsletter list at Taunton Bay Tea & Soap Company. This list is used to send sale announcements, company and product updates, and occasionally, calls to action. You can unsubscribe or opt-out at any time by clicking the "unsubscribe" link in any email or contacting us directly.

Invoice Terms of Sale

I authorize the company named on this web form to debit the bank account or credit card indicated in this web form, for the noted amount on today's date. This payment is for the goods and services noted on the web payment form. I understand that returns, refunds and cancellations are not permitted, however exceptions may be made on a case-by-case basis. I understand that because this is an electronic transaction, these funds may be withdrawn from my account as soon as the above noted transaction date. In the case of an ACH Transaction being rejected for Non Sufficient Funds (NSF) I understand that the company named on this web form may at its discretion attempt to process the charge again within 30 days. I acknowledge that the origination of ACH transactions to my account must comply with the provisions of U.S. law. I certify that I am an authorized user of this credit card or bank account, and that I will not dispute the payment with my Credit Card Company or Bank, so long as the transaction corresponds to the terms indicated in this web form.

Delivery Terms

*We every effort to ship orders in a timely manner, but no longer guarantee orders will be shipped same day. Most orders will be shipped within 2-3 business days and arrive within 5-10 business days, so please place your order accordingly. USPS Priority service does not come with a guaranteed delivery date, but is generally delivered within 3-5 business days. We have EXPEDITED SHIPPING available upon request, through phone order only when place BEFORE 12 pm EST Monday-Friday. Expedited shipping (USPS Priority Express) will give a money back guarantee if delivered later than expected delivery date and time, but is not guaranteed to be delivered overnight. Most orders arrive within 1-2 business days, but can sometimes take 3-4 in more rural areas.

 

 All orders with Priority Mail will receive a tracking link via email, sent directly from Stamps.com, once your order is packed and ready for shipment. Please allow several hours (up to 24 hours) for the tracking to update with the first scan.

  *Damaged Or Missing Items: Should any items in your order be missing or damaged, you are required to call the office at 207-669-8246 within 2 business days of delivery. To receive replacement for damaged or missing items, we require a picture of the products you received (package size and product name on each package must be clear) and a picture of the invoice for us to review and add to our records.

Privacy Policy

It is our policy to respect your privacy regarding any information we may collect while operating our website, or utilizing Shopify services to process your Orders. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

              

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

              

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

              

We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

                                                                            

We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

                                                                            

We will make readily available to customers information about our policies and practices relating to the management of personal information.

                                                                            

We will only retain personal information for as long as necessary for the fulfillment of those purposes.

 

 By creating a new account with us. online or by phone, you give us authorization to add basic information - like first name, last name, birthday (if available) and email address - to our customer email newsletter list at Taunton Bay Tea & Soap Company. This list is used to send sale announcements, company and product updates, and occasionally, calls to action. You can unsubscribe or opt-out at any time by clicking the "unsubscribe" link in any email or contacting us directly.

                                                                            

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. We may change this privacy policy from time to time at our sole discretion.

                                                                            

To request a copy of the personal information we have stored for/about you, or to request that this information be removed from our systems, you can contact us using the information in this Online Store page footer.

PCI Compliance:

 

Taunton Bay Soap Company is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ.

 

We conduct regular vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business model. We attest to our PCI compliance annually, and our most recent self-attestation was completed in May, 2024.

Authorization Revocation - One Time Payments

If you would like to cancel or make a change to this payment, or if you believe any of the above information is incorrect, please contact us at www.TauntonBaySoapCompany.com/contactus, by live chat on our website, by email at support@tauntonbaysoapcompany.com, or by phone at 207-669-8246 Monday-Friday / 8:30am-3:30pm EST excluding postal holidays. You can also visit the shop at 70 Taunton Dr., Sullivan, ME 04664

Authorization Revocation - Recurring Payments

If your payment account information changes, or if you would like to modify or cancel this payment schedule, please contact us at least 14 days prior to your next scheduled payment. You can reach us at 207-669-8246 Monday-Friday / 8:30am-3:30pm EST excluding postal holidays. You can also visit www.tauntonbaysoapcompany.com/contactus or by live chat on the website & email at support@tauntonbaysoapcompany.com. You can also visit the shop at 70 Taunton Dr., Sullivan, ME 04664